Refunds & Returns
Return policy
To return the goods, the customer should postmark them within 7 days from the delivery date. All the items should be in original condition & unused.
Process
To return the product, follow these steps:
1. Email customer service at ojasayurvedaofficial@gmail.com. To receive a Return Merchandise Authorisation number.
2. Next place the items securely in a sealed packet & send them to the below-mentioned address:
Ojas Ayurveda
Attn: Return
(RMA no.)
Jodlya ki dhani, Badmohanpura, Mandau, Iskcon Temple Rd, Sanganer,
Jaipur, Rajasthan 302020
India.
Note: You are solely responsible for the return charges. It is advisable to use a trackable product service.
Cancellation Policy
Cancellation Period: Customers can cancel their order within 3 days of placing the order without incurring any cancellation fees.
Cancellation Fees: After the initial cancellation period, a cancellation fee of 50% of the total order amount may apply.
Cancellation Process: To cancel an order, customers must contact our customer support team through ojasayurvdaofficial@gmail.com/+91 95877 65922 and provide their order details. Once the cancellation request is received and processed, a confirmation will be sent to the customer.
Refund Processing Time: Refunds will be processed within 7-10 Days after the cancellation request is approved. The time taken for the refund to reflect in the customer’s account may vary depending on the payment method and financial institution.
Refunds
Refund will be processed after successfully receiving the items & examining them.
Please allow us at least 7 days to process your refund.
Exception
For defective or damaged items, return or exchange can be done through the following address:
Warehouse
Jodlya ki dhani, Badmohanpura, Mandau, Iskcon Temple Rd, Sanganer,
Jaipur, Rajasthan 302020